Support & Managed Service

Support that grows with your cloud.

From free self-service to a fully managed Google Cloud, pick the level of support your business needs.

Bronze

Bronze Support

Free
  • ◆ Access to Google Cloud knowledge base, FAQs, and forums
  • ◆ Email support within our service-level objective
  • ◆ Ticketing through Zendesk
  • ◆ Ideal for teams with basic cloud needs
  • ◆ Upgrade to Gold whenever you need more
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Most popular Gold

Gold Support

A percentage of your Google Cloud spend
  • ◆ 24/7 priority support by Zendesk, email, and chat
  • ◆ Proactive monitoring of your environment
  • ◆ A dedicated support team and direct line for P1 and P2
  • ◆ Clear service-level agreements with response times
  • ◆ Root-cause analysis and monthly reporting
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Managed

Managed Service

Custom, based on your estate
  • ◆ Everything in Gold, plus full management
  • ◆ Proactive issue resolution and performance optimisation
  • ◆ Security management, backup, and disaster recovery
  • ◆ Cost management with FinOps reporting
  • ◆ We manage escalation to Google on your behalf
Request a quote

Gold and Managed Service require an active Google Cloud support plan. We will scope the right fit with you.

What you get either way

A partner on the other end of the line.

Real engineers

Google Cloud certified engineers who know your environment and follow it through.

Clear reporting

Monthly reports on health, incidents, and cost, so there are no surprises.

Google escalation

When it needs Google, we handle the escalation and see it through.

Let's find the right level of support.

Tell us about your Google Cloud estate and we will recommend the right tier.

Talk to us →About managed service